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Soft Skills Training

Ycommunicate has recently developed a state-of-the-art, self-paced Leadership & Management eLearning curricula. The program is designed as an intermediate learning program for organizations and businesses across Canada. The program is designed as a four-part curricula that includes: Communications, Project ,Management, Leadership and Problem Solving. Each topic encompasses 4 highly interactive modules which take approximately 35 - 45 minutes each to complete; and each includes checkpoint (in-content questions and case studies) to allow learners to check their understanding of the content prior to the final test at the end of each module which has threshold achievement requirements. Each module builds on the content of the previous module to create a comprehensive 16 module Leadership & Management learning curricula. 

Communications: The program provides an overview of communication strategies, protocols and tactics to work with clients, external contractors/suppliers or with colleagues in a team environment. Communications in the workplace has become one of the most critical factors in an organizations success today. We are utilizing increasingly complex forms of communication and growing levels of complex information. This program will help participants to explore the topic of communications and immerse themselves in a full understanding of its importance and their role in communicating, by fully engaging and interacting with the content.  

Communication Module 1
Module 1: Communications Styles & Barriers to Effective Communication
  • What is Communication?, How We Communicate
  • Four Styles of Communication
  • Aggressive Communication Style
  • Passive Communication Style
  • Passive-Aggressive Communication Style
  • Exploring Communication Barriers

Communications Module 2 - Body Language
Module 2: Communicating With People
  • 7 Positive Principles for Co-operative Communication
  • Assertive Communications
  • Assertive: Negative Inquiry & Assertive: Fogging
  • Body Language & Body Language Roles
  • Body Language Skills & Assertive Communications
  • Four Styles of Communication
  • Aggressive Communication Style
  • Passive Communication Style
  • Passive-Aggressive Communication Style
  • Exploring Communication Barriers
Communictions Module 3 - Bad Habits of Poor Listeners
Module 3: Techniques for Positive Communication
  • Active Listening, Listening
  • Benefits of Active Listening
  • Bad Habits of Poor Listeners & Responding
  • Techniques for Positive Communications
  • Closed vs. Open Questions
  • Receiving Criticism & Dealing with Criticism
  • Responding to Criticism
Communications Module 4 - Mobile Device Communication
Module 4: Emotional Intelligence & Practical Skills 
  • Understanding Emotional Intelligence
  • Emotional Intelligence Skills
  • Practical Communication Skills
  • Workplace Communications
  • Planning a Telephone Conversation
  • Telephone Courtesy & Telephone Dos & Don’ts
  • Written Communication & Online Communications
  • Mobile Device Communication
Project Management: Organizations are constantly developing new products, programs and services to better serve their clients. They may need to streamline business processes, increase quality and customer satisfaction, or deal with increased competition. Good project management is often the solution for successful completion of these business and organizational requirements.  Most project management learning programs are geared toward the relatively small number of people who want to become certified as a professional project manager. This self-paced eLearning program is designed for the far greater number of people who need to manage projects as part of their job. This program provides an understanding of strategies and best-practice tools & techniques to plan and manage a project successfully; to a client's satisfaction. 

Screen Sample - Project Life Cycle
Module 5: Project Initiation 
  • Critical differences between processes and projects
  • Discover what makes a project successful
  • Develop an understanding of the project life cycle
  • Understand the importance of relating projects to
    business strategies
  • Identify constraints, assumptions, and deliverables
  • Establish project success criteria 
Screen Sample - SMART Principle
Module 6: Project Planning 
  • Discover the benefits of project mapping
  • Develop a Work Break-Down Structure
  • Understand the time difference between "work" and "effort"
  • Practice building network diagrams
  • Learn about task interdependencies
  • Identify and make use of the critical path
  • Learn the relationship between a network diagram and a Gantt chart
  • Explore resource leveling techniques
Screen Sample - Checkpoint Question
Module 7: Project Implementation and Control
  • How to ensure your project is going according to plan
  • Project control methods
  • Understanding risk management
  • Design the most useful progress reports
    Manage "scope creep" and project changes
Module 8: Project Close
  • Screen Sample - Project Sign-off
    Internal vs external customer satisfaction
  • Recognize the importance of documentation for planning, implementing and monitoring
  • Historical (lessons learned)
  • Conduct a project evaluation
    Sign-off on completion
Leadership & Management:  These 4-part eLearning modules are designed to share skills, tactics and strategies on effective leadership in the modern workplace. It is designed for a broad audience that reflects the cultural and gender makeup of today’s workplace. Whether you are an emerging leader or an experienced one this series of eLearning modules is designed to help you build individual leadership capacity. They will help you recognize the strengths and weaknesses in yourself and those around you, and create an environment for making better decisions. The program also offers practical tools and strategies for growing your leadership ability while inspiring you to continue to take on increasingly important leadership roles.

Screen Sample - Problem Solving & Decision Making
Module 9: Core Skills in Leadership & Management         
  • What is "Leadership"?
  • What do Leaders Do?·        
  • What is "Management & Supervision"?
  • What Do Supervisors Do?
  • Problem Solving and Decision Making, Planning & Delegation
  • Basics of Internal Communications
  • Meeting Management
  • Managing Yourself & Learning from failure
Screen Sample - Job Training
Module 10: Designing the Organization and Staff
  • Organizational structure & Designing an organization
  • Defining Job roles
  • The hiring process
  • The nature of teams & Building teams
  • Orienting new employees
  • Job training
Screen Sample - Supporting Employee Motivation Module 11: Employee Performance Management
  • Managing performance &  Setting Goals 
  • Supporting Employee Motivation
  • Observing and Giving Feedback
  • Conducting Performance Appraisals/Reviews
  • Addressing Performance Problems & Conflict Resolution

Screen Sample - Introduction to Leadership
Module 12: Leading with Emotional Intelligence
  • Emotionally intelligent leaders
  • Emotional vs cognitive learning
  • What is emotional intelligence
  • Self-awareness, Self-regulation
  • Empathy, Social skills
  • Adjusting expectations
Problem Solving: Today’s work environment is increasingly complex and ambiguous. At the same time, our managers and stakeholders are demanding we come up with more creative and innovation solutions to the problems we face. How can you find solutions and make decisions when faced with uncertainty? How do you respond to the demand for more innovative approaches in your processes?  This eLearning program will provide you with creative processes and tools to help you problem solve in the workplace. You will learn how your thinking preferences can enhance or hinder how you and your team engage in the creative problem solving process. You’ll be introduced to attitudes and tools that will help you build more creative solutions, the phases of the creative problem solving process, strategies for gaining acceptance of your ideas and when to use critical versus creative thinking. 

Screen Sample - Results of Critical Thinking
Module 13: Critical Thinking 
  • What is critical thinking?
  • Thinking vs Critical thinking
  • Benefits of Critical thinking  
  • Critical thinking in the workplace  
  • How to use and apply critical thinking
  • What critical thinking is not
  • The critical thinking attitude
  • Strategies to enhance critical thinking 
Screen Sample - Creative Problem Solving
Module 14: The Creative Problem Solving Mindset 
  • The problem solving mindset 
  • Good thinking habits
  • Styles and preferences that foster creative thinking
  • Understanding your thinking style
  • Framing questions
  • Extending your thinking preferences
  • The impact of presences on problem solving
  • Understanding the critical thinking mindset 
Screen Sample - Divergent & Convergent Thinking
Module 15: The Creative Problem Solving Tool Set 
  • Introduction to creativity
  • Blocks to creativity
  • Overcoming creative barriers
  • Divergent and convergent thinking
  • Forced association techniques
  • The use of idea checklists
  • Positive Advocacy concept
  • Nominal group technique 
Screen Sample - Reward Curiosity
Module 16: Building your Creative Problem Solving Skill Set 
  • Committing to problem solving
  • Learning to reward curiosity
  • Understanding risk taking
  • Building problem solving confidence
  • Overcoming negative attitudes
  • Understanding problem solving from alternative perspectives
  • Brainstorming
  • Challenging yourself