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Soft Skills Training

The Soft Skills program is designed to address a capacity gap within small businesses. It’s ideal to help organization hire ability - and teach skills. The Soft Skills training component leverages new technology (eLearning)  to cost effectively create a consistent set of communications, leadership and problem solving skills with a company. 
 
The eLearning process is run concurrently with on-the-job-training, once the orientation and candidate selection processes are complete. These programs can also be applied to existing staff as well, to ensure that the entire workforce has consistent application of these critical skills. It is expected that each new hire will commit a total of 10 – 15 hours of online learning in the program as described, on their own time. Each soft skill learning consists of 4 x topics with a total of 6- 8  hours of online learning .  
 
The primary learning elements are prioritized as follows to help support on-the-job training:
  • Communications: This eLearning module teaches the basic principles of communications, customer service interaction expectations, telephone and e-mail protocol, listening & learning skills, prioritizing and organizing communications. The candidate(s) will tested for comprehension with recorded threshold achievement levels.
  • Problem Solving: designed to teach the basic principles of problem solving. The eLearning module will identify when and how to seek additional expertise, create a record of issues, how to include the team in problem solving. The candidate(s) will tested for comprehension with recorded threshold achievement levels.
  • Leadership: This eLearning module to  designed to teach the basic principles of leadership and its responsibilities within a team environment and how to take responsibilities for actions. The candidate(s) will tested for comprehension with recorded threshold achievement levels.
  • Project Management Skills: This module teaches the basic principles of project management. The candidate(s) will tested for comprehension with recorded threshold achievement levels.
 Each eLearning module will include checkpoint questions in the body of the work to allow the learner to gauge their understanding of the content. A final test is also administered upon completion of each course. Each student receives a unique test drawn randomly from a larger group of questions. Learners must achieve a minimum score to graduate to the next course and proceed through the program. Achievement records are provided to the employers for each learner upon completion.